Frequently asked questions
How soon can you take on new projects?
Depending on our availability, we will respond to requests for quotes within 1-14 business days, naturally we will try to as quickly as possible. After initial consultation, we can usually allocate capacity to a new project within a few weeks. As a rule of thumb, we ask that you contact us about a new project as soon as possible, but at least 3 weeks before the expected start. In this case, there is a good chance we can deliver a solution on time. Because we strive to serve many of our clients and always operate at close to 100% load, we can schedule new tasks as we complete projects. Thank you for your understanding and thoughtful planning! We look forward to working with you!
What should I do if I have a problem with a previously delivered system?
Please contact our colleagues as soon as possible via your direct contact, our ticketing system or our central telephone number. We always investigate the problem and try to find a solution as soon as possible. In the case of an existing contract or some other specific agreement, please report the problem to the contact person listed in the contract, our colleague is obliged to respond and to promote a solution as best as they can.