Arteries Studio has recently helped quite a few companies with practical, smart solutions, building complex systems. And our customers are grateful for them. We now summarise our experience in this field by looking at some of these systems. Read on, it will be useful!
In our article entitled “Are your business processes working well? ” we’ve looked at the efficiency of administration from a number of perspectives and listed a number of benefits that an automated administration system can bring to a business.
Today, there is no sector where a customised software solution does not represent a real competitive advantage. We’ve had our fair share of that and gained a lot of experience. We’ve been working with the Arteries team recently:
– A case management system for pharmacies,
– ERP system used in home help,
– Custom ERP solution optimised for veterinary laboratory operations,
– Case management software tailored to the processes of an insurance company,
– Solution to support the internal HR processes of a multinational company,
– The case management system of a temporary employment agency,
– Occupational safety and fire protection undertaking or
– Trading company business management solutions,
– Building materials manufacturer and trader management solution,
– Farmer’s unique task and case management system,
– Travel agency complex process management and administration software
These companies were diverse, with very different goals and processes, but they had several things in common. They have many things in common:
Data integration – “everything” in one place
Such an ERP or case management system manages and integrates the different data of the company, allowing quick and uniform access to information. In other words, data is available when you need it, even in a few seconds. This can be very useful in ad-hoc situations, meetings, spontaneous conversations, but also for planned analyses, or automated reports… etc.c
Automation – let the machine do what it can
We can automate a wide range of business processes, increasing efficiency and reducing the potential for human error. And there’s always more work to be done, no one’s job is taken away by the machine, and the company is more efficient and effective.
Reporting – reports quickly, in detail, interactively
Business intelligence systems, either on their own or integrated with BI systems, allow you to quickly and easily generate a variety of reports from corporate data, which can greatly assist decision-making at different levels of responsibility. We often integrate our systems with Microsoft PowerBI, but we also work with other BI systems and develop custom reporting modules on demand. It’s important that there is not a pile of useless information here, but that we visualise really valuable, usable, clear data for the individual decision makers in the company, allowing appropriate filtering and searches. Today you can do wonders with these tools.
Modularity and thinking in milestones
Such systems are built from modules that are selected during the design process according to each company’s specific needs, and each module is delivered along several milestones, while the modules already delivered are trained and further developed with real-life experience to achieve the most efficient operation. A complex system should always be implemented in a step-by-step approach. We know that it is important for those who use it to get to grips with what is new, and that it is not possible to integrate a new tool into our lives overnight.
We strive to create intuitive interfaces that are transparent and easy to learn for users with less technical backgrounds. I don’t think this needs further explanation. We have dedicated UX specialists in our team to look after this. In many cases, we adapt a familiar set of operations from a previous system or a familiar interface to help with the transition.
Mobile and cloud access and security
Almost all of the enterprise management systems we develop are now running in the cloud, and run from there. This allows users to access information from anywhere and at any time, whether it’s a desktop, laptop, tablet, smartphone or smartwatch. Of course, we pay attention to the corporate security policies and, if required, we audit the system and work with external vulnerability assessment organisations.
Arteries’ internal data and information security policy and our standardised processes enable us to meet even higher security requirements.
Customisation – individual solutions, tailored to your habits, processes and needs
Since we do not sell out-of-the-box software, but develop custom systems, a key aspect is that the system should also meet the specific needs of a company and be aligned with the mandatory, non-abandonable processes that the company must implement (e.g. to comply with a standard or to achieve a committed service quality). We have already mentioned ergonomic aspects and the design of a new process to facilitate learning and adapt to the new habits.
A system can be as good and sophisticated as it is if its users do not understand or have difficulty learning how it works. Sooner or later, the system ends up on the shelf and the company reverts to old, tried and tested but outdated processes.
Operational and financial management functions
Systems developed by Arteries often combine operational and financial data management, allowing management to get a complete picture of the company’s operations. This can mean different functions for different use cases, but the basics are the same.
Scalability – supporting development
ERP systems often allow companies to grow and change without having to implement entirely new systems. We believe it is important that the systems Arteries delivers are time-proven, so that you are guaranteed a return on the money and energy invested in their development.
What are the steps to develop a new case management system at Arteries?
- Initial assessment, consultation – usually free, this is where we get to know each other
- Contracting for the design phase
- Advice, guidance – result of an analysis and proposal document.
- Professional planning, preparatory work – we deliver a complex plan that you can follow and everyone knows what to expect
- Award of contracts for implementation and support
- Initial package implementation (first few milestones)
- Baby-sitting a solution, supporting its introduction
- Feedback, ideas for further development
- Develop further milestones, while supporting the operation with the right SLA
We would be delighted to help your business with such a system. We don’t have templates, but we have extensive experience in the field. We can certainly help you get to a more efficient level of operation!